If you see a bar or candle on a chart that seems to display wrong data, please notify TeleTrader. We will verify the data and, if necessary, correct the value as soon as possible.
▪ Right-click on the bar or candle that displays wrong data and choose Report Bad Tick.
▪ In the dialog window, select the check box Wrong value next to each price or value that is not correct. If there are several errors on the same bar, you can report them at the same time.
▪ If you want to, you can also add a comment to your report.
▪ Click Send.