If the program encounters a serious problem, you can send an error report to the support team. Such reports are also created automatically whenever the application experiences a severe error.

To send an error report (support package)

▪       On the Help menu, click Send support package.

▪       Enter a description of the error and of all the steps that you took before the error occurred. Detailed information helps us to detect and fix potential software bugs.

▪       Click Send Report. If you want to see the contents of the support package before sending it, click on the link next to Content.

▪       The support package is generated and automatically attached to a new e-mail message. The process of collecting information after you clicked the Send Report button might take some minutes.

▪       As soon as the e-mail message appears, click Send to forward your report to the support team.